F.A.Q.

Whether you are repairing your auto glass or replacing your windshield, Hillcrest Auto Glass wants you to be fully knowledgeable of all your options. This page has been designed to answer many of the questions you may have. If you have any further questions or we can assist you in any way, please contact Hillcrest Auto Glass at 214-351-3838.



Can my windshield be repaired or do I need to replace it?

The National Glass Association recommends that any windshield damage be fixed as soon as possible. Most 'dings' or 'chips' can be repaired if the damage is not in the driver's line of vision and is smaller than the size of a silver dollar, including any cracks. This could save you and your insurance company hundreds of dollars. If the break is larger or in the drivers line of vision, most insurance companies recommend replacement. Our auto glass experts at Hillcrest Auto Glass will be happy to suggest a glass solution that is in your best interest.

Does my windshield really protect me?

Yes. Your windshield was designed as the number one safety restraint system in your vehicle. Auto manufacturers say your windshield provides up to 60 percent of the roof crush protection in a rollover accident. It also provides the backstop support for your passenger-side airbag in a front-end collision. If your windshield pops out in a collision or rollover, you could be ejected or crushed. It's important to know who's replacing your windshield. Your life could depend on it.

What is OEM glass?

OEM stands for Original Equipment Manufacture. OEM glass is produced from original equipment-style product and meets the vehicle manufacturers’ specifications for safety and quality. Only OEM glass can provide the quality necessary to insure proper fit and finish which greatly reduces the possibility of air or water leaks. Because automobile manufacturers contract with numerous OEM glass fabricators, there could be more than one brand that will meet their specifications for your car. However, there are numerous glass products in the auto glass industry that do not meet OEM specifications and could result in a poor or even unsafe installation. It's important to always use an OEM brand glass to insure your safety.
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How long will it take to replace my windshield?

That depends on the make and model of your vehicle. Because of the complexity of some vehicles, it could take as long as 3 hours but most vehicles require about an hour to properly install the windshield. As with most things worth having, quality takes time. If an installer claims he can install your windshield in less than 30 minutes, it could be that it won't be done right and consequently, it won't be safe.

What kind of warranty does Hillcrest Auto Glass have?

At Hillcrest Auto Glass we provide a limited lifetime warranty which means as long as you own the vehicle your new windshield is protected. If you have a problem after the installation is complete, a phone call is all that is needed to have someone take care of the problem.

How soon can I drive my car after my glass is replaced?

Replacing your windshield normally takes 45 minutes to an hour. However, at Hillcrest Auto Glass we recommend that you not drive your vehicle until it is safe to do so. Drive-away time can depend on a variety of circumstances that include the number of airbags in your vehicle and the type of adhesive required. Typically, we suggest approximately an hour and a half of curing before you drive your car away.
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How soon can I wash my vehicle?

At Hillcrest Auto Glass we suggest that you wait 24 hours before washing your vehicle. There are 2 reasons for this. First, the high pressure from automatic car washes can damage the seal and outer moldings before the urethane has a chance to cure sufficiently. Secondly, it's important to leave at least one of the windows open at least an inch to reduce the pressurization in the vehicle when the doors are shut. This prevents the pressure inside the car from blowing a hole in the urethane seal, causing an air or water leak. Water on the windshield is not the concern. In fact, if it should rain, don't fear. The moisture actually helps the curing process of the urethane sealant.

Why is there such a big difference in price?

There are a lot of reasons. Some companies are famous for quoting incredibly low prices over the phone, but when the customer goes in for service they find out that other parts are required and that tax and labor was not included. Some companies quote low prices because they use inferior aftermarket glass, cheap inexperienced labor and even cheaper urethane sealants. Unfortunately, most people don't know the difference or don't understand the safety implications and they make their decision solely on price. Don't be fooled by gimmicks and giveaways. The old adage applies: "If it sounds too good to be true, it probably is." At Hillcrest Auto Glass we may not be the cheapest price but you can have the peace of mind that we are using only the finest in auto glass and that your installation is truly "expertly performed!"

Will my insurance rates go up if I replace my windshield?

No, your insurance rates should not increase due to auto glass replacement. Insurance companies do not factor glass claims by themselves into the equation when determining your risk assignment or your insurance rates. Unlike accidents, windshield replacements are no-fault comprehensive claims and by law cannot cause rates to increase. To be sure, however, check your policy or call your agent.
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What is the Consumers Right to Choose?

Simply put, most states grant you the consumer the Right to Choose which company repairs your car. You may find that your insurance company tries to direct you to a shop that they have cut a special deal with to save money on the claim. Since not all shops follow safe installation procedures, your insurance company has no way of knowing what kind of job will be done on your car. You do not have to go where your insurance company tries to steer you.

What is Laminated glass?

Laminated glass is a form of Safety Glass that is manufactured by sandwiching a layer of Polyvinyl Butyral (PVB) between two pieces of glass. It then goes through a heating and pressure process in an autoclave to firmly adhere the glass to the inner layer. This is the same type of glass used in the windshield of your automobile. If broken, the glass is held together by the inner layer and provides a high level of both safety and security.

We hope that this page has provided some valuable answers to your auto glass replacement questions. If you have any questions or we can assist you in any way please contact Hillcrest Auto Glass at 214-351-3838.
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Hillcrest Auto Glass is proud to service Dallas metroplex including the cities of Addison, Allen, Carrollton, Celina, Dallas, Farmers Branch, Frisco, Garland, Hebron, Highland Park, Highland Village, Lewisville, Parker, Plano, Prosper, Richardson and The Colony.

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