Q & A

Regardless of whether your car is a luxury vehicle or an economy car, at Hillcrest Auto Glass we not only realize the investment of the car, but when there is a repair to be made such as the replacement of a windshield, it is crucial that you are well informed. With that in mind, this page has been designed to answer many of the most common questions we hear from our clients. If you have any questions or would like to schedule your windshield to be replaced please feel free to contact us at 214-351-3838 or for your convenience, you may request services from this site.

Q. Can you repair my windshield or should I replace the entire piece?

A. According to The National Glass Association, it is suggested that a repair to your windshield be corrected as soon as possible. By delaying even the most minor damage, you are actually allowing an opportunity for further damage. Though we do perform glass repair services, at Hillcrest Auto Glass, we recommend the long-term benefit of replacing the glass as a whole. By doing so, you have a guarantee that the crack will not reappear resulting in even further expense.

Q. How much protection does my windshield really provide?

A. As the number one most important safety restraint, your windshield provides up to 60% of the protection needed if you are involved in an accident that resulted in a rollover. In addition, your windshield also acts as a backstop for your passenger-side airbags should you or a loved one be a part of a front-end collision. If your windshield pops out due to a faulty installation, you may also become ejected from the car and the outcome may be fatal. It is crucial that not only your windshield remain in top shape, but also if you need to have a windshield replaced, you have trusted the right person. You can have faith that each of our technicians are fully certified and dedicated to remaining abreast of the very latest innovations in auto glass replacement.

Q. Why do your competitors offer a lower price?

A. Some auto glass replacement companies cut corners in order to offer lower prices. Hillcrest Auto Glass does not cut corners. We always have your best interest in mind. We care about your safety! Hillcrest Auto Glass uses only the finest quality windshields and adhesives in every windshield replacement we do. We don't cut corners to save on cost by using cheap aftermarket windshields. We follow material and installation requirements to return your car to its OEM (Original Equipment Manufacturer) specifications. We know using the finest products and windshield installation techniques will not only make you happy, but will keep you and your passengers safe.
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Q. I have heard of the term OEM glass. What does it mean?

A. The acronym OEM means "Original Equipment Manufacturer", which by definition are the standards and regulations as established by the National Highway Traffic Safety Association. These standards relate to vehicle safety. Many of these regulations employ minimum requirements for windshield retention in the event of a motor accident. Because the windshield is the number one most important safety restraint in a vehicle, it is imperative that it remain secured to the car should there be an accident. As a result, the FMVSS, established originally on March 1, 1967 by the US Department of Transportation states that all vehicles manufactured on and after January 1, 1968 must be in strict accordance of the FMVSS safety code of safety standards and regulations. This safety standard also mandated that any windshield replacement or repair company also follow all safety guidelines as set forth. Unfortunately, not all companies are in compliance with such laws and it is important to know who is and who is not. At Hillcrest Auto Glass you can have complete confidence that you have hired the experts and that each of our technicians are expertly trained and certified in the auto glass replacement industry.
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Q. How long should I expect it to take to replace my windshield?

A. Depending upon factors such as the complexity of the replacement, the availability of the glass, the location of the vehicle, the make and model of the car, and other factors, the time required to properly replace your windshield may fluctuate. However, at Hillcrest Auto Glass, you can have the peace at mind that we have your best interest and safety at heart and that as soon as humanly possible we will have you back on the road. After all, the windshield we are replacing today may save a life tomorrow!

Q. What kind of warranty do you provide?

A. Because we are so confident in our expertise, workmanship and also the product excellence of our providers, Hillcrest Auto Glass provides an unlimited lifetime warranty for as long as you own the car!
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Q. What about my safety and registration stickers? Do I have to replace them too?

A. Absolutely NOT! In most cases, we are able to switch your stickers from the original windshield to the new one with no problem. However, in very rare occasion, a successful removal of the sticker may not be possible and it may have to be replaced. In such event, we will let you immediately so that you are aware of the need.

Q. What makes my windshield different from other glass?

A. Your windshield is constructed of a laminated safety glass, which is actually made up of two pieces of glass that are laminated together by a very thin sheet of vinyl which has been pressure-heated in a specially designed oven called an autoclave. This precise design is intended to provide maximum safety in the event of an accident. Should the glass shatter, the laminate vinyl is designed to prevent the glass from flying apart and resulting in further injury. Contrary to your windshield, your side and rear windows are made of "tempered" glass. Tempered glass is exactly that! The glass material has been heated or "tempered" to extreme temperatures then cooled rapidly. The benefit of the tempered glass is that the heating and cooling process allows the glass to be stronger than un-tempered glass of the same thickness. Also, because the glass is designed to disintegrate into small particles, there should be no large edges to cause injury to you or your passengers.

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Q. Do I have to file my insurance claim myself?

A. Absolutely Not! In the event you have to have your windshield replaced, you can trust in our claims experts at Hillcrest Auto Glass to deal directly with your insurance carrier. With over 35 years experience in the auto glass replacement industry, Hillcrest Auto Glass is proud to have established quality long-standing relationships with all of the major insurance providers throughout the Dallas metroplex. You can be rest assured that we will be directly handling your claim. Should you chose to contact your insurance carrier yourself just let them know you have selected Hillcrest Auto Glass to install your new windshield and we will take care of the rest!

Q. Will my new windshield affect my insurance rates?

A. No! Due to the fact that a cracked windshield does not reflect your personnel driving ability, insurance companies do not impose a risk factor on what is actually a part of the comprehensive portion of your insurance policy.

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Q. Do I have to bring my car to you?

A. No! At Hilllcrest Auto Glass we realize you are extremely busy in your own daily routine and in the inconvenience of having your vehicle unable is exactly that! Truly inconvenient! In doing so, we are happy to come to you. Whether you are at home or at work, we will promptly come to you. With only a phone call away, one of our technicians will gladly be at your service.

Q. I live in the Dallas area. Do you service my neighborhood?

A. Absolutely! Hilllcrest Auto Glass is happy to serve Collin and Dallas County including the cities of Addison, Allen, Carrollton, Celina, Dallas, Farmers Branch, Frisco, Garland, Hebron, Highland Park, Highland Village, Lewisville, Parker, Plano, Prosper, Richardson and The Colony.

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Each and every one of us at Hillcrest Auto Glass wants to ensure you are not only fully knowledgeable of your investment in your need for auto glass replacement, but also that you are completely satisfied with your experience with us. We hope that you have this site to be not only educational but also that it has allowed us the opportunity to earn your trust. If you have any further questions we invite you to call us at 214-351-3838 or for your convenience you may request services from this site.

Again, we appreciate your interest in our company, we look forward to serving you in the near future!

Flexible Scheduling Monday - Friday 8:00a.m. - 5:00p.m. & Saturday 9:00a.m. - 1:00p.m.


Hillcrest Auto Glass is proud to service Dallas metroplex including the cities of Addison, Allen, Carrollton, Celina, Dallas, Farmers Branch, Frisco, Garland, Hebron, Highland Park, Highland Village, Lewisville, Parker, Plano, Prosper, Richardson and The Colony.

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